Privacy Policy

Privacy Policy

Skip To Tip regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Skip To Tip users, and conforms to Internet privacy standards.

At Skip To Tip, we are committed to ensuring the privacy of your information. We understand that as a customer using the Skip To Tip website how important the privacy of your personal information is to you. The following statement addresses relevant privacy issues for Skip To Tip. However, if you have any further questions relating to this privacy statement, please do not hesitate to call or email us.

Collection of Information

In order to use the Skip To Tip website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including email.

Any information collected by Skip To Tip is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information

For each visitor to our web site, our web server collects the following type of information for statistical purposes:

  • The number of users who visit the website
  • The date and time of visits
  • The number of pages viewed
  • Traffic patterns

This is anonymous statistical data, and no attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and to improve the content we display to you.

Any details collected from Skip To Tip customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

We may use your email address to send our regular communications that provide information, updates on new services and special offers.

It is our policy to only email customers who give us permission to do so. If we send you an email for a commercial purpose, we will give you the option of not receiving further communications of this nature. When you provide information, the type of information that we collect from you will depend on what products and services you use on the website.

When you provide us with personal details i.e., when applying for a Skip To Tip product or online service, we will request personal information such as your name and address, your email address and a contact phone number. This information is important so we may contact you when necessary, on issues relating directly to the product or service.

We will not use your personal information for any purpose which is not related to the products or services we provide to you or for any purpose for which you would not reasonably expect us to use the information. Your information may be used by Skip To Tip to enable us to offer you other products and services that will enhance our relationship with you. It is your decision whether you wish us to provide this service to you.

We may release information about you where there is a duty to the public to disclose that information. However, we will not sell or disclose your information to any individual or entity outside Skip To Tip, for marketing purposes.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details online.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at

Security of Captured Data

When capturing customer data, it is passed through a secure Skip To Tip server using encryption technology to ensure that your information is protected when being sent over the Internet. This also applies to information that may be collected for Skip To Tip by an agency i.e. when entering a competition, where it will also be passed through a secure server.

Additionally, all stored customer information is protected from unauthorised access using secure passwords and user logins or other security procedures.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Skip To Tip uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at

You will be notified when any third party, that is not our agent/service provider, collects your personal information, so you can make an informed choice as to whether to share your information with that party.

Third Parties

Skip To Tip may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Skip To Tip does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


Links on the Skip To Tip site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Security Policy

Skip To Tip uses Payway Net Gateway for its online credit card transactions. Payway processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the Payway Net gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Skip To Tip or any outside party.
  • All transactions are performed under SSL Certificate.
  • All transaction data is encrypted for storage within Payway bank-grade data centre, further protecting your credit card data.
  • Payway is an authorised third-party processor for major Australian banks.
  • Payway at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Skip To Tip.

For more information about Payway Net and online credit card payments, please visit

Delivery Policy

After ordering online, you will receive an email confirmation from us containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to deliver your skip bin within 60 minutes of your selected time; however please note that unforeseen traffic incidents can delay us.

If you wish to query a delivery, please contact us at Skip To Tip on 1300 754 786.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, we will give you a full refund provided you notify us before delivering the bin. Please contact us via phone or email before that time if you are not satisfied with your purchase so that we can resolve any problems.